Pillar 05: Dashboard Governance
Hook: if dashboards do not trigger decisions, they are noise, not governance.
Problem framing
Reporting volume grows while execution bottlenecks remain unresolved.
Why typical solutions fail
Metrics are tracked without owner-level accountability or action thresholds.
The operator approach
Run one scorecard with stage velocity, SLA compliance, and qualified conversion thresholds.
Checklist
- Define KPI thresholds with assigned owners.
- Track stage age and stale risk weekly.
- Escalate SLA misses within one day.
- Prioritize fixes by conversion impact.